View reservation

For individual bookings, you can use this page to retrieve your reservation online, to print your reservation or to cancel a reservation.

Itinerary or confirmation number:

Email or phone:

First name:

Surname:

Please review the updated pricing information for your reservation.

Cancel reservation

Are you sure you wish to cancel? There is no way to undo this without re-booking the room(s) later at the future prices.

Your reservation is currently non-refundable. If you absolutely have to cancel, you may attempt to cancel it below, but instead of receiving a cash refund, we can offer you a free hotel voucher to the value of your reservation to be used for a future reservation. If you agree to receiving a voucher, you may attempt the cancellation below.

Upon successful cancellation, please…

Email me a hotel voucher for to be used for a future booking
Recommended option: full refund + % bonus!

If you plan to reschedule this trip or plan to book a hotel later in the year, we are pleased to be able to offer you a hotel cash voucher that can be used worldwide on any hotel available on our website. We will increase the value of the hotel voucher by % of the original amount paid for your current reservation. The voucher is in lieu of waiting for a credit refund. The voucher is valid for one year from issuance. Your acceptance of the voucher is in full complete settlement and satisfaction of any potential claim.

Refund the credit card, minus any cancellation fees

Refunds typically take 3-7 days to show on your bank statement.

Please choose how to receive your refund

Submit a Cancellation Request

As a courtesy, we will attempt to cancel this booking with the hotel. If the hotel management approves, then we will issue you a hotel voucher to be redeemed against a future booking in the next year.

We cannot guarantee that the cancellation will be accepted.

Email reservation

Which email address would you like to send your reservation to?

Send by text message (SMS)

Which mobile number would you like to text your reservation to?

Standard data and SMS rates may apply

Refund Service Fee

Are you sure you want to refund the service fee of ?

Issue Refund

Complete this form to issue a refund for . The refund cannot exceed

Send CC Authorization by Email and/or Fax

Email and fax a completed credit card authorization form.

Make a change

Please use the fields below to make simple changes to your reservation. Please call the support number shown on your reservation for any other changes not shown here.

Room

First name:

Surname:

Brand rewards number (optional)

Smoking preference:

Special requests:

Check-in:

Check-out:

Assistance

Please provide the following information so that we can process your request:

Priority:

Name (optional)

Phone (optional)

Email (optional)

Itinerary/confirmation number (optional)

Message (optional)

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